RETURNS & CANCELLATIONS

CANCELLING AN ORDER OR PART OF AN ORDER

TIME FRAME

If you change your mind after placing an order, you can cancel the order (or part of the order) within 2 (Two) days of the order confirmation, or before it is dispatch, whichever is earlier.

FEE

A cancellation fee of 2.5% will be applied on the amount paid by you while processing the refund. Contact to know more: care@myshriram.com

RETURNING AN ITEM
TIME FRAME

You can return an Item within 07 (Seven) days of the item being delivered to you. Return requests are not accepted after 07 (seven) days from the date of delivery.

WHAT'S ELIGIBILE FOR RETURN?

Damaged - If the item delivered to you is in a damaged condition. In the case of minor damage (like chip-off/scratch/peel-off, torn stitches on upholstery or carpets) customers can choose not to return the item and instead request a carpenter service from myShriram.com to fix the damage.

Defective - If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (for e.g. imbalance, wooden joints opening etc). Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects.

Difference - If the item delivered to you is different (in dimension, shape or colour) from the item image on our website.

Missing - If the product delivered to you is incomplete or has components missing.

Not Functional - It the product delivered to you is dead on arrival, this could occur in items with batteries or requiring electrical sources (like clocks, lights and bulbs). Contact to know more at care@myshriram.com